Customer satisfaction is important to us. Returns, exchanges, and refunds are subject to our official Return / Refund Policy as displayed on the website.
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return or exchange, especially where permitted by law. These may include opened, used, tampered, or unsealed beauty, skin care, dental, or personal care items.
To be eligible for a return where applicable:
- The item must be unused, unopened, and in its original packaging
- The request must be made within the return period stated in our policy
- Proof of purchase may be required
Refunds, where approved, will be processed to the original payment method unless otherwise stated.
8. Product Use and Customer Responsibility
Customers are responsible for reading product descriptions, ingredient information, usage instructions, warnings, and care guidelines before using any product purchased from Mzee Store .
By purchasing from us, you acknowledge and agree that:
- Women Under Garments , skin care, Watches , and Shoes should be used only as directed
- You are responsible for reviewing ingredient lists and suitability for your personal use
- If you have allergies, sensitivities, medical concerns, or skin conditions, you should consult a qualified professional before using products
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Mzee Store is not responsible for adverse reactions resulting from misuse, failure to follow instructions, undisclosed allergies, or individual sensitivities
Bags and accessories should be used and maintained according to normal care standards. Damage caused by misuse, improper handling, accidents, or ordinary wear and tear is not considered a manufacturing defect.